Customer support is considered one of a very powerful pillars for any Online Casino site. It's the first line of assist for purchasers, and exists to solve customer points, maintain and develop a brand’s fame and improve the overall buyer expertise.

Generally talking, out of your customer’s perspective, they consider the effectivity of your buyer support solely on the capacity to unravel their problems, be it of their gameplay, withdrawals, account settings, registration, and so forth., quickly and effectively.

For instance, let’s think about the disappointment of a participant having a technical subject on a slot sport, and opening a live chat to raise the issue, solely to find that the online casino doesn’t offer reside chat help during the night time, and having to send an e mail and wait till the following day for a response.

Quite the opposite, if customer support remedy the customer’s problem in 5 minutes, the identical participant will endorse the online casino for effectivity with everybody, and improve the status of the positioning and brand, plus they will in all probability proceed to play at the same online casino for an extended time frame.

So as to achieve this, IGP (iGaming Platform) ship your buyer support staff totally different tools and channels reminiscent of chat support, stay chat, e mail, and a phone number, as well as suport in many different languages.

We understand how large the impact of buyer satisfaction is for your corporation, in your site’s fame, and consequently in your casino’s revenues.

What are the key Benefits of IGP for Customer Support at your Online Casino?

Here we spotlight the most important advantages IGP provide to your online casino buyer support group:

Multi-Language Support

IGP operates online white labels in different countries and provides multi-language support, in order for you to achieve bigger audiences.

English language is commonly known by many of your customers, nonetheless, generally their English expertise aren't sufficient to use your site or effectively seek and obtain support, and subsequently your site wants so as to add native languages too. This may give clients the chance to speak in their own language, making them feel extra snug, acquire extra trust within the casino and obtain a greater gaming experience. IGP give you different assist languages equivalent to English, Spanish, French, Chinese, Russian, German, Finnish, and many extra.

Communication Channel Choices

Providing different communication channels is another should-have in the relation to buyer assist at your online casino.

IGP provide casinos with different communication channels akin to chat assist, dwell chat, e-mail, and telephone, giving customers the chance to reach your buyer support quickly, and in the way they prefer. Our IGP dwell chat agent is the most popular channel to speak with customers, and permits your customer to speak in actual-time together with your support group.

24/7 Availability

Together with different communication channels, IGP support is on the market 24/7, making certain that your prospects can contact you anytime they want.

IGP white label casinos function in several nations with totally different time zones, so it's another must for us to supply 24/7 dwell support.

This enables help groups to push ongoing bonuses and promotions, and assist customers.

Support Knowledge

This is the primary factor to offer good buyer support.

IGPs assist team is experienced within the gambling trade and expert in site procedures (registration, product dynamics, fee processes, compliance, and many others.), which implies we perceive the right way to handle doable buyer issues and potential concerns in the simplest and quickest approach, so as to not hurt the customer’s experience. Provided that, a optimistic perspective in the direction of the client have to be the very first thing on any on line casino help groups list.

Customers have to be handled like a king, at all times obtain constructive communication, and a transparent idea that they're necessary to you, that you're taking care of their security, and supply a excessive-high quality experience.

KYC (Know Your Customers) Procedure

IGPs compliancy crew operates KYC checks and procedures in your gamers who request to cash out their funds.

Detailed FAQ (Frequent Asked Questions) and Terms & Conditions

Last but not least, the Terms and Conditions section, often written at the underside of the site, which serves as a legal contract between a customer and the white label on line casino, and covers all the providers offered by the casino.

Complete Terms and Conditions cover contractually a lot of the points and issues that can come up (reminiscent of confidentiality, firm legal data, cost, warranties, and many others.).

For any white label casino site, it's also key to offer your prospects with a FAQ (ceaselessly asked questions) part.

On this page, clients can find answers to probably the most steadily asked questions associated to the location corresponding to account administration, deposits & withdrawals, marketing, and technical issues.

IGP VIP participant management: The important thing to the success of your online Crypto Loco casino

Taking good care of your greatest players is another milestone for your online casino on the highway to success, as is a deeper involvement in tailor-made assist actions.

IGP takes care of your VIP players, whether or not they're high rollers or loyal gamers.